Court Remote Access using Citrix
Secure Gateway
Installation and Usage Guide
If you have a pop-up blocker
enabled on your computer the portal will not work.
1.0
Introduction
2.0 Installation
3.0 Using Citrix Secure Gateway
4.0 Resolving Problems
The Fourth Circuit's Information
Technology Department has implemented a
secure Web-based remote access service using Citrix Secure
Gateway. Staff can now have access to court applications and a
Windows desktop which offers many of the features available from their
normal court login from home or anywhere in the world.
Staff working at home (or potentially
anywhere from any PC with Internet access) can use their Web browser to:
- Use applications such as
Word, Appeals, and other Office applications running on the
server, not the PC
- Access their chambers
files
- Swap files between their
local PC and the remote file store
- Access their email using
Outlook
Using the service is easy. All
that is required is a PC and a standard phone-based or broadband-based
Internet connection from any Internet Service Provider. Simply check
that you are running an appropriate version of Microsoft Internet Explorer,
use the Web to download and install a Certificate and the Citrix Web
client file.
Please follow the instructions below to
configure your PC to use the service.
2.0 Installation
2.1
Minimum Requirements
Microsoft Internet Explorer 6 Cipher
Strength 128 (note: Internet Explorer 5.5 has been shown to work also,
although version 6 gives better performance. In either case 128-bit
Cipher Strength is required)
- Citrix ICA Web Client.
- Internet Connection.
*
NOTE: You can easily check which version of Internet Explorer you are
using, as well as the Cipher Strength. Simply start Internet
Explorer on your PC, then from the Menu bar select “Help” and “About
Internet Explorer”. An information box will be displayed with the
Internet Explorer details, including Version number and Cipher Strength.
2.2
Obtaining Microsoft Internet Explorer 6
If you need it, Microsoft Internet
Explorer 6 can be obtained by clicking below:
2.3
Obtaining and Installing the Citrix ICA
Web Client
The Citrix ICA Web Client must be
downloaded to your web browser the first time you access the service. You
only need to carry out this installation once.
Simply click on this blue link ICA Web
Client. This will begin the download of the ICA Web Client file
to your PC.
Click
on “Open” or "Run" (see above) and answer “Yes” when prompted
to install the ICA Web Client on your PC (see below). Answer “Yes”
if you are prompted to accept the Citrix License Agreement. You will
have to restart your web browser once the installation is complete.
Your
PC is now configured to use the service.
3.0 Using Citrix Secure Gateway
3.1
Logging On
The Citrix Secure Gateway service is
easy to use. On the initial login page (https://la4th.org/)
enter your username and password. If you are a staff member then you
should enter the same username and password you use to log on to your PC
at the Court.
After
entering your username and password, click on the “Login” button. If
your login fails for any reason, the relevant error message will be
displayed above the user name in red.
After a successful login, you enter the
“Citrix Portal” which offers the applications you use here at the court (see below). Clicking on an icon will open
your applications.
You should note that access from
outside of the court is subject to the same acceptable use and other
security policies as apply when you are working at the court.
3.2
Using the Applications
After clicking on an icon a number of
windows will briefly pop up and close automatically as the remote
application is launched. However, sometimes a "Launch.asp" window will appear asking you to
"Open" or "Save" it, you can click "Cancel"
on this window.
When the process is complete your
remote application will be displayed (See Below) ,
please note that you can have more than one application open at a time.
These applications will run the same as they do at the court. (But
maybe faster.)
Printing
Any files you print will print to your
local printer, if our server has the appropriate drivers. You can
also select to print to your office printer at the court.
Internet Explorer
Although Internet Explorer is available
on the Citrix Portal, for performance reasons it is recommended that you
should run Internet Explorer on your local PC should you wish to browse
the Internet.
3.3
Logging Off
You should always log off in the proper
way i.e. click on "Log Out” in the upper right corner of the
screen. If you are using the service in a non-secure environment
(for example, on a PC which you do not own or which others may use) make
sure to fully log out of the Citrix Portal window after each
session.
IF YOU DO NOT
LOG OUT PROPERLY OTHERS USING THE PC AFTER YOU COULD GET ACCESS TO YOUR
FILES AND DATA.
4.0 Resolving Problems
The Citrix Secure Gateway service has
been tested using a variety of PC configurations and Internet Service
Providers. If you experience any problems there are a number of
solutions to try.
Here is a list of common problems and
solutions: Common
Problems
If you are having
difficulty accessing the web page, please check the URL you have entered
is correct. Also be sure to check that your PC configuration meets
the minimum standards set out above and that you have pop-up blockers
turned off.
If you cannot connect to the service
and cannot resolve the problem then send an email to IT Department describing
the problem and your PC configuration
If you have any comments on the service
or suggestions for improvement, please let us know.
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